The book provides a data-driven approach to real-world crew resource management (CRM) applicable to commercial pilot performance. It addresses the shift to a systems-based resilience thinking that aims to understand how worker performance provides a buffer against failure. This book will be the first to bring these ideas together.Taking a competence-based approach offers a more coherent, relevant approach to CRM. The book presents relevant, real-world examples of the concepts and outlines a change in thinking around pilot performance and data interpretation that is overdue.Airlines, pilots and aviation industry professionals will benefit from the insights into organisational design and alternative approaches to training.FEATURESApproaches CRM from a competence-based perspectiveUses a systems model to bring coherence to CRMIncludes a chapter on using blended learning and virtual reality to deliver CRMFeatures research on work/life balance, morale, pilot fatigue and link to errorOperationalises 'resilience engineering' in a crew context